Terms of Service

Last Updated: July 2026

Welcome to Mirelle and Co. These Terms of Service (“Terms”) govern your use of our website, www.mirelleandco.co.za, and any purchases made through our online store.

By accessing our Website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our Website.

1. About Us

Mirelle and Co is a jewellery brand operated by The Gold Avenue (Pty) Ltd.

For any questions regarding these Terms, please contact us at:

Email: sales@mirelleandco.co.za

WhatsApp: +27 60 533 7860

2. Eligibility

By using this Website, you confirm that:

  • You are at least 18 years of age or have permission from a parent or legal guardian.
  • You have the legal capacity to enter into binding agreements.
  • The information you provide is accurate and complete.

3. Products

We make every effort to display our jewellery as accurately as possible.

However:

  • Colours may vary depending on your screen settings.
  • Product photographs are for illustrative purposes, and slight variations may occur.
  • Measurements, weights and dimensions are approximate unless otherwise specified.

Natural gemstones may display unique colour variations and inclusions, making every piece one of a kind.

4. Pricing

All prices displayed on our Website are in South African Rand (ZAR) and include VAT where applicable.

We reserve the right to change prices without prior notice.

If an obvious pricing error occurs, we reserve the right to cancel the order and refund any payment received.

5. Orders

After placing an order, you will receive an order confirmation email.

Acceptance of your order only occurs once payment has been successfully received and your order has been prepared for dispatch.

We reserve the right to decline or cancel any order where:

  • payment cannot be verified;
  • fraudulent activity is suspected;
  • Incorrect pricing has occurred;
  • stock is unavailable; or
  • Circumstances beyond our reasonable control prevent fulfilment.

Where an order is cancelled after payment, a full refund will be issued.

6. Payment

We accept secure online payments through approved payment providers available at checkout.

Payment must be successfully received before any order is dispatched.

We do not store your payment card information.

7. Shipping

Orders are shipped within South Africa using The Courier Guy.

Delivery estimates are provided for guidance only and are not guaranteed.

Please refer to our Shipping Policy for full delivery information.

8. Returns & Refunds

Returns, exchanges and refunds are governed by our Return & Refund Policy.

Nothing in these Terms limits your rights under the Consumer Protection Act 68 of 2008.

9. Manufacturing Warranty

Eligible jewellery is covered by our manufacturing warranty against manufacturing defects.

The warranty does not cover:

  • accidental damage;
  • normal wear and tear;
  • scratches;
  • misuse;
  • chemical damage;
  • improper storage;
  • unauthorised repairs; or
  • loss or theft.

Please refer to our Return & Refund Policy for full warranty details.

10. Jewellery Care

Customers are responsible for caring for their jewellery in accordance with our Jewellery Care Guide.

Damage resulting from improper care or misuse is not considered a manufacturing defect.

11. Intellectual Property

All content on this Website, including but not limited to:

  • photographs,
  • videos,
  • logos,
  • branding,
  • graphics,
  • product descriptions,
  • text,
  • website design,

is the property of Mirelle and Co or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed or used without prior written permission.

12. Website Use

You agree not to:

  • use the Website for unlawful purposes;
  • interfere with the Website’s operation or security;
  • upload malicious software or viruses;
  • attempt unauthorised access to our systems; or
  • misuse the Website in any manner that could harm Mirelle and Co or other users.

13. Limitation of Liability

To the fullest extent permitted by law, Mirelle and Co shall not be liable for any indirect, incidental, consequential or special damages arising from the use of our Website or products.

Nothing in these Terms excludes liability where such exclusion is prohibited under South African law.

14. Privacy

Your personal information is handled in accordance with our Privacy Policy and the Protection of Personal Information Act, 4 of 2013 (POPIA).

15. Changes to These Terms

We may update these Terms from time to time.

Any amendments will become effective once published on this Website.

Continued use of the Website constitutes acceptance of the revised Terms.

16. Governing Law

The laws of the Republic of South Africa govern these Terms.

Any disputes arising from these Terms shall be subject to the jurisdiction of the South African courts.

17. Contact Us

If you have any questions regarding these Terms of Service, please get in touch with us:

Mirelle and Co

Email: sales@mirelleandco.co.za

WhatsApp: +27 60 533 7860

Website: www.mirelleandco.co.za